Frequently Asked Questions
What tasks will my care worker carry out?
We agree a ‘Support Plan’ which details exactly what you have instructed us to do. This then becomes the work list for each day. We are also able to assist or administer your medication. Support plans frequently evolve and we check regularly to ensure that the care we are providing is appropriate.
Is there anything that my care worker is not able to do?
Once we have established exactly what you want on each visit, we will work to that list. We are not able to give injections or change sterile dressings. Also, we cannot carry out tasks which are likely to cause risk to either the person we provide care to or to the Bonney Care Agency Support worker. Tasks will be agreed with you in advance. Any changes to the plan can be discussed with your Bonney Care Agency team.
Will I have the same care worker each day?
This depends on how many care visits you have each week. We very rarely have just one care worker assigned to a customer. This allows for periods of time where your care worker may be away on holiday, however we do try to keep the number of your care workers to an absolute minimum.
What about my personal security?
Every member of the Bonney Care team has been through a rigorous vetting procedure before they start working with us. In addition, all staff will always be in uniform and carry a personalised identification card which shows their name, photograph and signature.
How much do Bonney Care services cost and can I get any help with the fees??
We will put together a detailed support plan for each customer which, as well as setting out the care to be delivered, also shows the weekly costs. Some people will be entitled to assistance with the cost of their care either from their local Social Services office or via other Government grants.
What happens when the office is closed?
Our offices are normally open from 9.00am to 5pm Monday to Friday. Aside from this, we operate an out-of-hours emergency service which is manned from 7am to 10pm. The number for your out of hours service can be provided for your reassurance, with someone at the end of the telephone line to assist with any emergencies about your care.
How do I arrange a care service with Bonney Care?
Contact Bonney Care and make an appointment for us to visit you for a chat about how we can work for you. We are happy to visit you at home to discuss ways we can help and then, once you have decided, you simply leave the rest to us!
What do I do if I need to complain?
If you are unhappy with care or treatment you have received, you have the right to: − make a complaint; − have that complaint investigated; and − be given a full and prompt reply. Bonney Care has a complaints policy and procedure to which our service users are made aware of and the complaints process is well detailed.