Individual Support Service

On March 16th 2017 by admin

The Individual Support Service (ISS) is a highly specialized service that enables people to receive support in their own home, enabling them to choose when, how and by whom support is delivered.We know how important it is for people to stay in their own homes and retain as much independence as possible. The Individual Support Service (ISS) makes this a reality even for people with highly complex needs.Through personally selected and trained staff we support people that put themselves or others at risk, whilst enabling them to have real control over their lives.

Who is the service for?

The ISS is suitable for people who require four or more hours of support per day, and we specialize in the following areas:

  • ●   Autism and Asperger’s Syndrome
  • ●   Supporting young adults moving from children’s to adult’s services
  • ●   Short breaks, without the need to go into external accommodation
  • ●   Learning Disability
  • ●   Mental Health support needs
  • ●   Complex physical disabilities
  • ●   Older People

How does an Individual Support Service work?

After meeting one of our managers, you will choose the people that will support you from our list of trained staff. The people you choose are known as Personal Assistants and are able to provide support and care on your terms.

How can the Individual Support Service help me?

We can help you in:

  • ●   Day to day support or care
  • ●   Night time support
  • ●   Learning new skills
  • ●   Enjoying new experiences
  • ●   Going on holiday
  • ●   Complex needs support
  • ●   Short term care following stays in hospital


Individual Support for Autism and Aspergers Syndrome

The Individual Support Service (ISS) enables people with complex needs and behaviours that challenge to receive the support that they need in their own home, and is suitable for people with a Learning Disability, Autism, Asperger’s Syndrome and/ or complex physical disabilities.

Crucially, this highly specialised service gives people the freedom to choose when, how, where and by whom support is delivered.

How is the ISS different?

  • ●   We support people who put themselves or others at risk.
  • ●   We aim to understand each person’s behaviour and their method of communicating with others.
  • ●   We manage specialist and trained staff, personally matched to individuals based on their needs and wishes
  • ●   An alternative to residential care or traditional supported housing services
  • ●   More choice and control over support
  • ●   If requested we can help people and their circles of support employ and manage their own team of staff through our personal assistant recruitment service

How can the ISS help?

  • ●   Learn new skills to be able to live as independently as possible
  • ●   Access community facilities g. swimming pool, cinema, parks
  • ●   Prepare to live in a new home


Individual Support for Transition


We understand that for younger adults who are moving from children’s to adult’s services it’s so important to develop independence and to have control over the support they need to achieve their goals.That’s why we provide a specialist service to support young adults through the transition period, giving them more choice over the support and care they receive.

Who is the service for?

This Individual Support Service is suitable for young adults aged 17-19 years with a learning disability who are moving on from children’s to adult services or who are approaching this period of transition.

How can the ISS help people in transition?

  • ●   Learn new skills to be able to live as independently as possible
  • ●   Access community facilities and social activities
  • ●   Preparing to live in a new home
  • ●   Enjoy family life and friends

What the service we deliver?

  • ●   Person-centred support in partnership with families and key professionals
  • ●   Development of independent living , community based opportunities, communication skills
  • ●   Specialist trained and managed staff matched to individuals based on their needs and wishes
  • ●   Functional behaviour assessments
  • ●   Alternative to residential care or traditional supported housing services